What should you do if you cannot achieve a result for the right eye during auto-refraction?

In situations where a result for the right eye cannot be achieved during auto-refraction, reviewing the patient's head position and then repeating the test is crucial. Proper alignment is essential in auto-refraction, as the device measures how light entering the eye is being refracted. If the patient’s head is not positioned correctly, it can lead to inaccurate results or a complete lack of data for one eye. Ensuring that the patient's chin is adequately placed and that they are looking straight ahead into the machine can help achieve a successful reading.

Other options, while they may seem practical, do not directly address the immediate factors affecting the auto-refraction outcome. Changing the lens type may be unnecessary without first ensuring that the equipment is being used correctly with the patient positioned properly. Repeating the test without making any adjustments to head position may result in the same issue persisting. Consulting a colleague is often a good practice in complex situations but may not be necessary for the simple issue of head positioning, which is easily corrected. Therefore, the best initial step is to ensure that the patient is properly situated before proceeding with testing again.