What should you tell a patient who inquires about eyeglasses pricing while you are conducting a pre-test?

When a patient asks about eyeglasses pricing during a pre-test, the best approach is to indicate that an optician will provide detailed pricing information following the examination. This allows you to maintain focus on the pre-test and ensures that the patient receives accurate and comprehensive information regarding pricing from a qualified professional, who can explain the various options and associated costs based on the specific prescription and styles the patient may be interested in.

Discussing pricing in detail during the pre-test may distract from the important tasks at hand, such as conducting the necessary tests and evaluations. Additionally, the time spent on pricing could lead to omitted or incomplete pre-test procedures necessary for accurate assessment.

Focusing on the tests encourages a seamless flow of the appointment while ensuring the patient understands that their inquiries will be addressed adequately after the exam. Involving an optician ensures that the patient receives tailored advice and options that align with their needs and preferences, further enhancing the patient experience.